SUMMARY
A learning design and facilitation expert with a history of success in developing and delivering in-person/virtual training and
elearnings. A collaborative team player and leader with proven experience as a metrics-driven content creator and facilitator.
An exceptional project manager who leverages effective strategies to help navigate change and promote adult learning
Virtual Facilitation | In-Person Facilitation | Copywriting | Instructional Design | Design Thinking | Team Training
Elearning Design |Project Management | Coaching | AI | ADDIE
Team Leadership | Change Management | Product Development | Communication |Adult Learning
EXPERIENCE
COMCAST, West Palm Beach, Florida
Learning Experience Professional, 2014-2024
Developed, built, and delivered both in-person and virtual training using tools like ChatGPT, Midjourney, Python, DaVinci
Resolve, Camtasia, Articulate, Adobe Photoshop, and Blender. Facilitated and trained on a wide range of topics, including
ladder safety, DE&I, leadership and troubleshooting radio signals
● Researched and delivered Comcast’s first presentations on combining AI and Learning Modalities to a national group
of learning experience professionals
● Created, proofread, and researched videos for Comcast’s Voices of the Civil Rights Movement platform
● Built an email writing framework that took partner responses to email queries from under 5% to an average of 80%.
● Scripted, programmed and edited animations, gamification, and videos adopted by the national program to explain
concepts such as dial tone troubleshooting
● Coached up to 70 adult learners at a time in a hybrid synchronous/asynchronous learning program
● Facilitated safety, technician, and new-hire training using Teams, WebEx and Zoom
● Project managed teams to redesign portions of the Technical Operations learning program, using various video,
graphics, and programming software
● Used Articulate, Camtasia, Photoshop, and other tools to rebrand 200-plus e-learnings and videos for a migration from
SAP to Workday
● Developed a style guide for learning that focused on attention to detail, effective sentence structure and use of
punctuation in new modalities
COMCAST, Boca Raton, Florida
Supervisor, Installation and Service, 2013-2014
Supervised, trained, and inspected the work of up to 36 Comcast technicians
● Handled President’s Office interactions with dissatisfied customers
● Oversaw two extra teams for six months, delivering hundreds of relevant coaching and inspections on time
ADDITIONAL EXPERIENCE
COMCAST, West Palm Beach, Florida, Various, Technical Operations, 2008-2014. Used proven strategies to promote change
management. Leveraged de-escalation techniques to repair Comcast’s relationship with its customers
TRADER PUBLISHING, Norfolk, Virginia, Product Development Manager
CROSSFIT, LLC, Santa Cruz, California, Freelance Writer
VIRGINIAN-PILOT, Norfolk, Virginia, Staff Writer
LICENSURE
0220 Insurance License, Florida
EDUCATION
OLD DOMINION UNIVERSITY, Norfolk, Virginia
B.A., English
TECHNICAL SKILLS
ChatGPT, Midjourney, Python Scripting, Adobe Photoshop and analogs, DaVinci Resolve, Fusion, Camtasia, Blender, OBS
Studio, Articulate, Microsoft Office including Word, Excel and PowerPoint, WebEx, Microsoft Teams, Zoom